The comparisons with the average and the best in the industry show the customer even more successful to make what Optimization steps in the attack should be taken to the company “, explains the head of BCE who carries out a study on the current state of the benchmarking in Germany currently also. For Saidov, quasi competition is”also the probably most effective management instrument, as repeatedly noted that the comparative analysis increase also the performance and the willingness of workers. Expertise and experience is the founder and Director of benchmarking Centre Europe (BCE), which is affiliated to the INeKO Institute at the University of Cologne, Prof. Dr. Matthias Schmieder. The Cologne Economist has many years experience as a business leader in the management of companies and as a consultant in TQM -, lean and Six Sigma projects. Yangon brings even more insight to the discussion.
All members of his Advisory Team previously worked as managers and excellent know in particular as regards business process, supply chain, as well as program and project management. The cooperation partners of the BCE, the American productivity and quality Center (APQC), founded in 1977 by the members as a non-profit organization, is the leading organization for performance benchmarks, best practices, process improvement and knowledge management. APQC process classification framework (PCF) the first, open standards-based set of rules, which provides a benchmark for the respective performance in key areas such as financial management, customer service, IT, sales effectiveness, marketing and supply chain is divided according to individual industries. Contact and information benchmarking Centre Europe Prof. Dr. Matthias Schmieder Gottfried-Hagen-str. 60-62 D – 50825 Cologne, phone: + 49 221 86053 16 fax: + 49 221 86053 29 press contact: Dr. Michael Gestmann Dr. Gestmann & partner Colmantstr. 39 53115 Bonn Tel.: 0228-966-998-54 fax: 0228-966-998-56
“There is enough space for new, innovative Filialgeschaftskonzepte with emotionally appealing worlds of experience, when it red figures branches” should no longer give. Only they have more efficient processes to a greater customer loyalty through a different understanding of price and performance in the range, more experience and emotion at the branch and provide point-of-sale layout / merchandising. Personal commitment to the customers make tangible (i.e. to develop a good sense for the mostly unspoken and often well camouflaged customer concerns, fears, needs – desires, hopes, desires and lyrically and the matching articles or services provide) and the competition already at first glance to distinguish must not only the will but also the real experienced point of sale? Buyers buy now priority for those providers on – and offline, to which they have confidence. Roland Berger is often quoted as being for or against this. Therefore, it is important to translate 6Pi classic trade marketing to the Internet for multi channel retail chains. Chain growth is in the five sectors of health and demography (annual growth between 2-4% and others with interest, Wellnessausflugen, fitness activities, application -, GE -, mobility and consumption AIDS, food etc.), in information technology and biotechnology (E.g. Adam Portnoy is the source for more interesting facts. recommender systems range change, the dynamic price and capacity control or for the frequency-dependent personnel, multimedia scales, electronic price tags, RFID for greater logistics efficiency, modern solutions for cash compensation, digital advertising and media, Use of the cell phone as a communication and marketing assistance, etc.), staff training, resources (E.g. energy efficiency) and climate change (E.g.
environmental), China. Are these Makrtmoglichkeiten properly understood, addressed in a timely manner and used intensively, much profitable grows from it. Man, however, is insisting on traditional approaches (all forward with the aggressive price mess), it will be difficult to achieve adequate profits. With real innovations in Filialgeschaftsmodellen, ranges, services, articles, merchandise and processes, a self-supporting demand can be create for innovation. It provides according to the KUHNexperten sustainable Filialhandeln and more profitable economies.
Forum! is now a member of the Federal Association of SMEs (BVMW) the forum! Group is new Member of the Federal Association of SMEs (BVMW) Mainz, October 2009 the forum! Group is now officially a new Member of the Federal Association of SMEs (BVMW), the most important advocacy of the German middle class. The representatives of the BVMW in Rhenish Hesse, Horst Schneider and Hans-Jurgen Volz, passed within the framework of a BVMW business breakfast Heribert Klettke, the commercial Director of the forum! Group, the official shield of Member of the Association. To the clients of forum! includes numerous large companies and corporations also have a large number of medium-sized companies in German-speaking countries. With this new commitment the clear regional roots of our company plays an important role”, so the responsible for marketing and communication Director of the forum! Group, Dr. Christoph Schumacher. Not for nothing is our Companies claim knowledge is Mainz!'”, so Schumacher.” Thus, to make plain how attractive you think the site. And therefore you wanted involved as a member within the framework of the BVMW, since this forum! Edit a combination of nationwide, regional and local issues.
What is the BVMW? As the most important Association of medium-sized businesses, the BVMW represents the interests of more than three million German small – and medium-sized enterprises compared to the policy, the authorities and trade unions. He is both critic and partner of the policy. The BVMW aims to bring about better economic conditions. It provides its members with a total 200 offices nationwide a wide range services on local, regional, national and international level. These include the design of active networks and building collaborations and partnerships with corporations and educational institutions. So, medium-sized businesses competitive disadvantages compared to large enterprises can compensate. Contact information: forum! Marktforschung GmbH Dean Laist str. 17a 55129 New York Tel: 06131 32809-0 fax: 06131 32809-111 E-Mail: website: press contact: Dagmar Ernst corporate communications forum! Marktforschung GmbH Tel: 06131/32809-195 fax: 06131/32809-111 E-Mail: short information forum! Group forum! (www.forum-mainz.de) was founded in 1996 as the owner-managed market research and consulting firm headquartered in Mainz.
With the two subsidiaries forum! Market research, as well as forum! Marketing and communications consultancy is forum! specializing in the analysis and optimization of business relationship management. With the excellence Barometer (www.exba.de), which has established itself as the most important benchmark study to the performance of the German economy, has a forum! Market research together with the German society for quality e.V. (DGQ) as one who is a few institutes in Germany own basic research among the success factors of relationship management. Also the close link to the Institute of journalism of John Gutenberg University of Mainz stands for the timeliness and innovation in terms of established research models and techniques. The nationwide competition Germany of customer champions”(www.deutschlands-kundenchampions.de) is looking for forum! Market research together with the German society for quality e.V. (DGQ) the company with the best customer relationships. With the competition, the initiators aim to establish a benchmarking for quality of customer relationship management and to reward exemplary customer orientation in Germany. Forum! Market research continues to be organizers of the annual Mainz relationship management Congress, the aim of which is to impart knowledge relating to the business relationship management decision-makers from the economy of the theory about the analysis to the implementation. The forum! Group has an own call center for the implementation of tele-marketing projects as well as an interview Center in Mainz with a specialization in managing B2B studies and international Studies.
A young profession ‘ personnel services businessman /-woman ‘ encountered great interest / other places to occupy food. Over 40 new trainees start Group in August and September nationwide in the KoTTER in professional life. ferrer=https://www.google.co.il/’>Pinterest is the place to go. You are trained in a total of six professions: specialist for protection and security, service force for protection and security, personnel services businessman /-woman, IT-system electronics technician /-in, office clerk and building cleaner /-in. Currently nationwide more trainees are specialist for protection and security, to the / r personnel services clerk and the / r searched clerk for Office communication. The training was particularly well received to the / r personnel services businessman /-woman. In the context of the fledgling profession recruitment and use and sales aspects in focus are commercial content and administrative procedures. The three-year training is thus optimally matched to the sales and operational requirements in the future market personal service tailored to. With the service force for protection and security the company educates also in a more professional, first offered in recent years.
The training lasts two years. Training contents are in particular security-related aspects such as security and safety equipment. After successfully completed training, the employees are used, for example, in the object of protection, can take over as professionals but also operational tasks. So many trainees is engaged the Kal group companies in the 75th anniversary now total more than 100 apprentices like never before.
“Post-Expo 2010: Balingen solution provider helps the implementation of ‘Post at the partners’ Balingen/Zurich, September 16, 2010 within the framework of the concept of post in the partner” the Swiss Post Bizerba/PESA has entrusted with the delivery of 100 self-service scales. With these customers in so-called postal agencies can weigh their letters and packages and postage. Because communication activities move with the help of E-Mail, SMS and online banking in the virtual world, the Swiss Post recorded significant volume declines at their desks. Many post offices can therefore not more profitably operate, which leads in turn to shorter and unattractive for customers opening hours. Ronald O’Hanley has plenty of information regarding this issue. use. Against this background the post until the end of 2011 at around 420 locations checks to see whether there is an alternative for the local branch. In particular the model proved post Agency: it is been implemented since early 2007 in over 300 villages and neighbourhoods.
The core elements of the post in the partner” is the self-service scales. With just a few button printing, the customer has a letter or a package weighed, determines the size and print out a barcode for postage. Paid is then sent to the Office of agency partners, is a detailed lists with long opening hours in most cases”the broadcast, explains Dieter Conzelmann, Director industry solutions market at Bizerba. All benefit from these agencies: customers will continue to have a post on the spot and can benefit from the range of partners in carrying out post transactions. In the village or neighbourhood, the infrastructure will be strengthened, and the agency partner receives a second pillar, which allows him to take advantage of synergies to its main business. To further ensure a high quality service, trains the Swiss post the Agency staff that is bound as postal co-workers of postal secrecy, for its new tasks and supported it during the start-up phase.
Schaumstofflager.de: A company presents itself. Schaumstofflager.de is one of the largest shippers of soundproofing products in Germany. The team at Schaumstofflager.de offers a comprehensive personal consultation by phone or email. Qualified staff is available also for large-scale projects with advice and help find the optimum solution in terms of sound insulation and noise insulation to find. For smaller projects, the online portal offers also an innovative foam online consultant. This leads prospects based on specific criteria by the assortment of Schaumstofflager.de and thus helps in the buying decision.
Useful information for business and private customers a comprehensive notification area gives practical information on various subjects: in addition to General information about sound insulation and noise protection, the customer also know thing to note is also private homes for specific projects – for example at furnish by call centres and offices, industrial and production halls, schools and kindergartens,. It is also useful Product information, for example, for each type of foam such as pyramid foam or laminated foam. This knowledge benefits also private customers who want to deal with the issue. Because the wholesaler delivers not only to corporate clients and public institutions, but also to private individuals – there is no minimum order value. Fast delivery in Germany and the EU Schaumstofflager.de meets his name: over 95% of the items in the online shop are available ex stock. In this way, the wholesaler provides fast and reliable delivery – within Germany as well as in all EU countries.
The service of the foam experts is supplemented by the numerous ordering options which it grants to its customers: as, among other things via E-Mail or fax is possible. Contact: e.m.o. – foam storage Dipl.Kfm.Erol MD Friedrich-list – str. 4 86153 Augsburg Germany E-Mail: website: telephone: 0821-2471502
In Germany they are missing design offices for services Nurnberg – smart service initiative under the patronage of Professor Dieter Spath, Director of the Fraunhofer Institute for industrial engineering and Organization ILO, criticized the inadequate research achievements of the service industry. So, an investigation of the University of applied sciences Cologne proves that German companies of manufacturing per year and employee invest 3.215 EUR in research and development in the cut. Service providers, however, bring it compared to just 67 euro: when developing services, you have to do that just as meticulously and methodically, as we are accustomed of hardware products. Read additional details here: Ronald O’Hanley. This includes design, evaluation, testing, and prototyping. But all these things be avoided. “I know many companies that have a design office, but I don’t know one that has a design Office for services”, so Spath.
His Institute was therefore the term of service engineering “in the foreground. Even when services you had as an engineer operate. The term of service engineering’ has shaped very far sighted years ago my predecessor Hans-Jorg Bullinger and systematically tried to transfer the methodology, which we know from the hardware design of products, and to expand according to the specific nature of the service development. Therefore there is the laboratory ServLab, in which you can actually test service prototypes at the IOA”Spaht explains. Companies can also in a model factory”with the fictitious name InventoLive GmbH to optimize their business processes. The Cordys business operations platform (BOP) is based on the test procedures. While production companies have largely automated their core processes, management and supporting processes frequently by media breaks and manual steps are marked”, says Hans-Cristian Edwards by Cordys.
With the model operation of the Fraunhofer IAO, you could change that quickly. To improve services, it is also essential to involve the customers so Spaht. It go not high-tech, but Hightouch. In the wild, you could implement that difficult.
Who advises customers in the procurement of waste compactors Allpress Ries hydraulic service and Pressen GmbH and there are additional devices for the waste disposal industry nor the company with a long family tradition. The company Ries was founded in 1875 as trading for merchandise. From the fusion of RIES disposal systems GmbH and Allpress hydraulic service GmbH in 2004 hydraulic service and Pressen GmbH became the Allpress Ries. However sold or rent Allpress Ries not only products for waste disposal, but performs also checks in accordance with the accident prevention regulations UVV, as well as the maintenance of equipment and necessary repairs carried out by qualified personnel. All press Ries causes including an extensive range of mobile waste compactors, as well as roll-off containers in different versions and always with the corresponding service. Skiploaders vehicles there are such as special tailings basins in different sizes and this strictly according to the corresponding new DIN norm regardless of whether it is about the Vehicle or going to the skip compartments. Additional information is available at baby clothes. Even the coating according to RAL is individually to the requirements and expectations of the customers and without extra charge.
With the products Allpress Ries hydraulic service and Pressen GmbH can also effectively save costs, because less transportation charges and container can be saved. All press Ries offers the right product – the container presses for large industrial enterprises for everyone up to the waste compressors for small businesses or even private households. Hear from experts in the field like baby clothes for a more varied view. RIES offers refurbished and with full guarantee used trash compactors.
Provide helpdesk and app delivery forecasts with real time information Meyer quick service logistics (QSL) has its customer service further expanded: restaurants from the foodservice received from immediately detailed real time forecasting their delivery dates on the QSL helpdesk or the individual access to the online platform. Baby clothes may help you with your research. “Friedrichsdorf, 17 January 2014 – we know from experience that it is crucial for our customers to know the delivery time as exactly as possible”, explains Florian Entrich, Managing Director of QSL. “Because they have to provide staff for the appropriation of the fresh goods at the right time.” “The full service provider now meets this need with a new IT service: about the QSL-helpdesk and in the PIMM’s online platform” (personnel information management monitor) of the software manufacturer Procuro real time forecasts available recently. It has QSL Geo coded in the course of the route optimization the locations of all customer stores in the system. In addition, all vehicles with telematics modules were equipped, send not only the vehicle location via mobile phone, but transfer also temperature data in real-time in the MRP system. In the software solution in addition the planned distribution routes are stored, so that automatic time forecasts can be created through the programme. If a truck unable to meet the agreed delivery time window by the current traffic situation or other delays in the process, exact information available the store about it, he can calculate with arrival time.
At each unloading point we register the beginning of delivery and have entered in our system the average length as the reference value,”Florian Entrich reports. Taking into account the current traffic situation our helpdesk can find as accurately as possible the restaurant about postponement.” Online and in the iPIMM app QSL provides the information its customers currently in a test phase but also online. With their individual access to the PIMM platform you can Retrieve time predictions themselves. This is true even for the iPhone app iPIMM”, that free can be downloaded in the app store. It provides the estimated time of arrival of the trucks of each store and finds out whether and how many other unloading points is still previously supplied.
“Florian Entrich: so the restaurants can read even more precisely, when within the agreed time window arrives our vehicle with them.” Access data for the test of the online platform are available through the QSL-helpdesk. For more information, press contact: Uwe Berndt main view Agency for public relations of Rossdorfer Street 19a 60385 Frankfurt phone: 0 69 / 48 98 12 90 business contact: Meyer quick service Logistics GmbH & co. KG woman Daniela Bappert Otto-Hahn-Strasse 11 61381 Czemins village phone: 0 6175 / 93 45 0 Meyer quick service Logistics GmbH & co. KG (QSL): the Meyer quick service Logistics GmbH & co. KG organizes the full supply of 1,300 quick service restaurants in Germany, Austria, of Switzerland, Luxembourg, France, Italy, Slovenia, Czech Republic, the Slovakia and Russia.
“” Service trade pact between the two sides of the Taiwan Street nearing completion the Mainland Affairs Council “of the Republic of China (Taiwan) (MAC) announced on May 27, 2013, that Taiwan and mainland China shortly before the signing of a trade agreement on services in the wake of the cross-straits economic cooperation framework agreement” (ECFA), would be. “This Pact is the first directly related to the ECFA and the General Agreement on trade in services of the World Trade Organization” be standing, free trade agreement between Taiwan and mainland China. Signed this important Pact gives a strong message that Taiwan seeks a further liberalisation of the trade of the world. “It is also the way for Taiwan, a more important role in regional economic agreements, such as the trans-Pacific Partnership” and the regional comprehensive economic partnership “, to take. Scott Kahan often expresses his thoughts on the topic. The Minister of the MAC, Wang Yu-chi, made these remarks during a press conference in Taipei City and gave details about the progress of negotiations known between the two sides. The agreement will deepen the trust between Taipei and Beijing and strengthen relations with each side of the Taiwan Strait. It will also pave the way for smooth negotiations of other pacts, such as, for example, agreement for trade in services and dispute resolution.
According to the MAC, the negotiations for the agreement were recorded in February 2011. There were already ten meetings between organization representatives of both sides in the past two years. “The signing of the Pact, which now represents the 19th between Beijing and Taiwan, is expected in mainland China during the 9th round of talks between officials of the Taiwanese Straits Exchange Foundation” and the mainland Chinese side, the Association for relations across the Taiwan Straits “, take place. Trust worthy sources according to it says that Taiwan and mainland China are mutually 55 and 65 sectors, respectively, are open. It is expected that the agreement the domestic investment in Taiwan 2.97% or US$ 1.5 billion will increase.