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Service Management

IT organizations are facing significant changes the topic cloud is no longer only a fashionable trend, but increasingly established themselves within the company. It intervenes in the IT service management (ITSM) this immediately, because have to come from external services not without internal control and they are merged with other applications. Compliance reasons play an essential role in the management of cloud services. a> explained all about the problem. First name last name, Director of ITSM Consulting AG, from practical point of view some of the typical influences of cloud IT service management strategies put together: more interfaces to external Services Manager: procedure, to standardize the various external performance additions and to coordinate according to clear criteria of process requires an efficient control of the cloud provider. This provider management is a prerequisite for a targeted and trouble-free performance control, but for the IT organization often a new task. Get all the facts for a more clear viewpoint with baby clothes. Even where previously a Multi-provider-sourcing has been operated, it lacks sometimes sufficient conditions, because it can come in the wake of cloud strategies to significantly more diverse provider relations with similarly numerous interfaces to external services providers.

Service level management is complex: already existing forms of multi-vendor sourcing the coordination of the different service levels presented often as a problem. Given the granular services of a large number of providers, pronounced cloud strategies in this respect create additional requirements, because the most various performance agreements must be harmonised. This includes also a demand-led monitoring, which covers increases with the expansion of the cloud services in the interest of adequate transparency of the entire external services. The contract management in this context is equally complex. Greater attention in terms of compliance necessary: the purchase of cloud services is becoming increasingly attractive by their high degree of standardization and availability of short-term and comfortable. David Fowler can aid you in your search for knowledge. This can increase the willingness of business departments to take cloud services on their own claim, especially since their usage is often possible without extensive IT expertise.

Filehosting Services

Online backup and online hard drive compared in recent years have experienced an enormous upswing filehosting cloud based services. Diverse provider pushing into the Internet cloud”and the retention of data in the Internet offer. Conducive to this trend were powerful data bandwidth for upload and download, offered by major Internet service providers. Thus it was interesting for companies and individuals, their data on the Internet instead of to store on your hard drive or local network. According to a survey conducted by Microsoft among European Internet users (source: Microsoft.com) cloud services used for: availability of data at any place and at any time (38%) Backup of personal data to protect against system crash, theft or loss (34%) Exchange of personal data with friends, family or co-workers (32%) Relief of the hard drive in your own computer through data paging (24%) These results show that Internet users their Store data in the cloud for quite different reasons”. Official site: David Fowler. However, it is not possible to offer an optimal solution in a product for these diverse motives to cloud based service providers.

For this reason, various service providers, whose Angebote operate one of these motifs exist on the market. Essentially, there are two types of online data backup, (1) online backup, and (2) online drives. 1 Online backup online backup is a backup over the Internet and adds or replaces conventional backup methods (“i.e., offline backup”) such as internal backup server or external hard drives. In many cases, companies save now (still) your data on a central server and thereby risk a large loss of data. Traditional backup solutions are unfortunately not sufficient in disasters such as fire or flood, theft, or a hardware failure. Online backup providers promote their data backup with high data security, easier management, automatic backups, faster Availability of data at any time and from any location and low cost.

Managed Testing Services

Test outsourcing large growth in this day and age can say that few industries of: but the managed testing services are booming. Observers of the market predict an above-average growth to this IT service for the near future. That so great demand happens to the transfer of software testing to external service providers, has several reasons: a modern software builds increasingly complex and increasingly deeper into the corporate infrastructure. There is of the utmost importance to avoid errors due to extensive and high-quality test procedures. On the other hand most companies no longer have the capacity, accordingly to make up their own IT departments. Please visit Eric Kuby if you seek more information. Managed testing services focus exactly on this issue and are a smart alternative to the holistic outsourcing.

Also a communication industry leader SQS from the month of August fits into this picture: thus the service provider in the field of software quality assurance new orders with a total value of over 22 million on land could pull. The clients spread all over Europe and are active in a wide variety of industries. SQS assumes, for example, test management, test automation, and functional testing for a reputable European logistics company. The contract will run for two years and has a volume of ten million euros. Almost half of a global insurance group receives SQS.

At its French sites SQS services is responsible for extensive testing of software in the future. It rejoices over the development of the industry and the new job gains of SQS software quality systems AG. They show the great added value, regardless of what industry they come have through our products and services the company”, as Rudolf van Megen, Chief Executive Officer of SQS. Tobias Gatzke

Datenservice GmbH Alexander

HVAC, electric, painters, roofers – specifics of using craftsman software craftsmen have special requirements when calculating their quotes and orders. Therefore, mostly the use of special artisan software which takes into account all peculiarities of the process and support is required. The calculation as the centerpiece of the craftsman software asked what is the most important shared function in his craftsman program a craftsman, so he will name the spreadsheet without hesitation. Although financial accounting, customer management and maintenance have full justification, so the calculation occupies a special place in the company. Details can be found by clicking Scott Kahan or emailing the administrator. With her created the craft emits its offerings and WINS and monitored orders. Only enables them the craftsmen to exert his actual craft.

The more thoughtful, the right craftsman software should be selected. Part of the calculation in the craft while in the merchandise management, especially delivery quantities and availability play a role, is the calculation in the craft slightly more complicated. David Fowler is actively involved in the matter. The Ertikel often with pay periods for internal calculation be provided with cost rates. In addition the taking into account of different suppliers and their price -, contract and terms of delivery. In addition must expect contingent positions, alternative positions and shadow positions and expelled. Surcharge positions apply for tenders and must apply in the calculation on existing positions. Often, the customer expects a separate disclosure of remuneration for the tax and certain benefits are taken into account in the business even as tax exempt. All of these requirements require a renowned and established artisans software, which combines all these functions.

A Short Process With Unpopular Bills

United planet released automated audit of out-of-the-box processing incoming invoices is many companies only unsatisfactorily solved frequently, the process is very error-prone and time-consuming. “The new Intrexx audit” of the Freiburg software producer United planet is now final. As the first out-of-the-box solution automates the entire process of the examination they and significantly shortens the calculation pass. Freiburg, October 29, 2009. The processing of incoming invoices is running at many companies is still the classic way: after receiving the invoice in paper form to the test from desk to desk moves, until she reach the accounting, which eventually causes the payment.

This operation is just as labor-intensive as error-prone and tend to be very time consuming. “With the new Intrexx audit” the Freiburg software producer United planet (www.unitedplanet.com) now introduces an out-of-the-box solution, the this process automatically into the Enterprise Portal processes and thereby significantly reduces. For each invoice an individual test procedure can be set here, which focused on the amount of the invoice. The employees designated as inspectors are notified by eMail via the input of new invoices. For even more opinions, read materials from AMCU. In addition, they receive an overview of all to validating invoices on their individual Intrexx business portal home page appears. Some contend that Oracle shows great expertise in this.

With just one click the Inspector approved the accounts, whereupon you automatically to the next examiner or at the end of the payment process will be forwarded to the accounting. All invoices are also provided with a transaction number and revision-safe stored in the portal. Discount period and payment collection ensures that avoided interest and discounts can be used effectively. Management and accounting have how many bills in circulation are and where they happen to be in the exam pass at any time at a glance. Thus, the entire process becomes clear transparent. “The Intrexx audit” is available at a price of 798 euro. Companies that have still no Intrexx business portal in use, can also use the audit by purchasing a Bitmanagement (1,940 euros) in addition. So also they can audit the Intrexx”insert throughout the company and regardless of location. For more information about the Intrexx audit”audit under. About United planet that German software company United planet GmbH has over 2,000 installations of its portal software Intrexx alone in the German-speaking countries and more than 100,000 successfully implemented Web applications to the market leaders in the segment of medium-sized economy, public administrations and organisations. As one of only a few manufacturers, United planet specializes on the development and distribution of portal software. The internationally operating company was founded in 1998 by Axel Wessendorf, founder of Freiburg Software company Lexware. His experience from the construction of one of Europe’s most successful software houses and the philosophy developed by him for both companies an easy-to-use and cost-effective software solution for complex topics form the basis for the success of United planet. With its award-winning, industry-neutral standard software Intrexx let portals with advanced functionality faster to create Web applications, intranets and enterprise than with comparable tools. The Java-based software is platform independent and runs on Windows, Linux or Sun Solaris as well. Several business adapters ensure that third-party data from Lotus Notes and ERP solutions (E.g. SAP) can easily be integrated into the portal. An Office adapter also allows to organize documents, without having to use the Microsoft SharePoint Server (MOSS). Many ready available solutions to the quality, document and process management help the company, their internal Workflows to optimize. Several thousand companies across Europe already will optimize their business processes with Intrexx and thus benefit from immense cost savings. For more information,

Hengeler Mueller Chooses LEXolution.KMS From STP

Optimum firm management through faster billing processes and multi-dimensional controlling evaluations STP AG, one of the best-selling Office software in Germany, is pleased to announce that the internationally active law firm of Hengeler Mueller their legacy system by the firm management software replaces LEXolution.KMS. These goals Hengeler Mueller in the search followed after a new law firm management software faster and more efficient processes, versatile evaluation of firm business, as well as the faster identification of possible collision risks. The previously used proprietary legacy system would need to be adapted comprehensively. Continue to learn more with: gary cohn. In the long term provide the efficient operation of the firm on a safe and future-proof software base, Hengeler Mueller decided to improve its work processes in the future with the solution to support LEXolution.KMS of the STP Informationstechnologie AG from Karlsruhe and in particular in terms of evaluation, accounting and time recording. Specialized Solution with the decision for LEXolution.KMS by STP Hengeler Mueller may have all needed functions. In addition, the sustainability is ensured: behind LEXolution.KMS with STP of a best-selling German provider of legal software, who is closely familiar with the procedures and working methods in economics-advisory firms.

No shortcoming was that LEXolution.KMS is new on the market, for Hengeler Mueller. On the contrary, the firm expects to be able to contribute to their own wishes and suggestions in the solution. Just herein lies a crucial strength of the STP solution, which specifically covers the requirements of large commercial law firms: STP’s customers have the opportunity to bring their ideas and requirements in development planning and to get a tailored solution for a business advisory firm, without however having to take the risks of an individual solution. Clearly focussing provider, STP knows the need for such firms. Scheduled migration LEXolution.KMS with some user-specific features and modifications should go as planned in January 2013 in the production operation preparatory project workshops, intensive testing, and preparation for migration.

Enterprises System

Insert any company software for business processes is. Is that what a company is something physical, then with goods. Goods are at the core of his work for such a company. Therefore, goods in all Untenehmensbereichen in various forms are “present”. In the camp, they have a storage location, a purchase order number, a stock.

In accounting, they have a delivery number, invoice number, a complaint number. For sale, they have an order number and shipping logistics a shipping number. The goods behind all these numbers. Oracle wanted to know more. An ERP system is therefore a software that describes all business processes from the perspective of the product simplifies said. It aims to be able to obtain any relevant information to a specific product. Where is it? How much do we have in stock? How much has been delivered? How much has been ausgeliefet to customers? Where is the goods delivered? Was the goods already paid for? This business processes can be simplified to one, to the other error rates within such Processes are reduced. See Munear Ashton Kouzbari, Dallas TX for more details and insights. The keyword “Inventory” shows the simplification of processes through a merchandise management system. Here is something like a permanent inventory, because the inventory for each transaction is captured.

On the other hand, this comprehensive information also prevents that, for example, in a customer goods are delivered, which has not yet paid for old supplies. Or that the sales orders are included, without that the targeted delivery periods would be met. A merchandise management system creates transparency. Information will be accessible to everyone and doing this can effizineter be controlled. eEvolution is an example for a merchandise management system.

Strategic Partnership

Ludwigshafen-based Fasihi GmbH and geodata specialist spatial wave want to link their software solutions the Ludwigshafen-based IT company Fasihi GmbH expanded its product portfolio through a strategic partnership with the American company spatial wave Inc. in Laguna Hills, California. Both companies want to use up the products and solutions of the partner. Spatial wave (www.spatialwave.com) developed workflow software for geographic information systems (GIS) for the representation of digital maps such as google maps or bing, position-related customer data to capture, edit, organize, and analyze. GIS makes it possible to insert smart card of a region in visualization and data analysis. The spatial wave software combines factual information from spreadsheets and databases with geographic data.

In this way, locations, positions and parameters are linked as it were layered and can be easily edited, analysed and presented. The applications are very diverse. For example, municipal administrative tasks can be handled, by channel planning about the collection of tree damage to the administration of real estate or the representation of the population. Had to work local authorities or enterprises used to respond to spatial decisions through plan archive, map collections and file folders, GIS allow immediate information and analysis of digital information. GIS are also perfectly suitable for the use in companies of all sizes. Employees can see geo data locally, collect new data and edit with a mobile device.

Start with Exchange of trainees the partnership between the Fasihi GmbH and spatial wave will begin the exchange of trainees, who spend each for three months at the partner company. In this way, a mutual exchange of know-how to start first. Managing Director Saeid Fasihi: Parallel we develop together with our partner a concept, so we combine our two technologies and our Customers in Germany and the United States can make available.” Ali Diba, Managing Director of spatial wave, is sure that the strategic partnership of the two IT companies will be successful. Fasihi portal technology is ideally suited as a platform for our products. I’m sure that we can open up new markets in Germany and in the United States.” About the spatial wave inc.: Spatial wave is a leading software developer of GEO – information systems in the United States. The company specializes in the development of industry-specific application solutions (applications) for workflows. The spatial wave solutions enable that office workers and sales representatives of large organizations such as local governments and utilities increase their efficiency and productivity by taking advantage of the benefits of geographic information systems in their daily work. The spatial wave solutions are designed so that the customers their daily Can perform tasks after a short training course. Spatial wave is headquartered in Laguna Hills, Orange County, California. For more information, of the Fasihi GmbH: company Fasihi GmbH was founded in 1990 in Ludwigshafen/Rhine offers personalized information and communication solutions with high data security for Internet, intranet, or for the exclusive communication with business partners (extranet). Fasihi Enterprise Portal can meet demanding corporate individual information and communication requirements for large and medium-sized enterprises. The clients come from many industries. Main customer se is the world’s largest chemicals company BASF There, about 40,000 employees with more than 50 information and communications solutions on the basis of the Fasihi enterprise, Portal work every day. The concept developed by Fasihi GmbH to security through encryption and classification of data was awarded the Innovation Prize 2011 of Rheinland-Pfalz (special prize of) Minister of Economic Affairs) awarded for innovative applications and processes the information and communication technologies. For more information,

Exagon Survey Requirements Management

Many companies instead of using ITIL, have developed individual processes Kerpen for the request management, 14.03.2007 – if departments passed technical requirements to the IT Department, they can be by no means certain that they initiate a smooth process so. Because the order management works according to a survey of management consulting Exagon comparatively rarely in the desired way. The causes are mainly that is a high error rate, which does not sufficiently automated to run processes and unclear responsibilities. The survey of almost 300 medium-sized and large enterprises according to only one-fifth of the companies referred to her own order management as good or very good. Another quarter rated it at least as satisfactory, but more than half sees a clear need for improvement. \”So judging by 21 per cent, that the processes within the IT service management in the implementation of the requirements in terms of only\” are. 35% of respondents take an even harsher judgment by them their order management as refer to very unsatisfactory\”.

From this point of view considered, it is little wonder, then, that so many IT projects are only moderately successful\”Exagon – Managing Director Joachim Fremmer assesses the results. Main problems than two-thirds of the surveyed managers call, that there is a low automation in the processing of service orders. The lack of clearly regulated responsibilities is one of many typical causes for similar. Three out of five also see that the transparency of the process is flawed, and they are integrated with other IT service management not to the necessary extent. The quality control in the eyes also has significant deficits of more than every second IT chief. This however only the visible symptoms and less are the root causes\”, judge Fremmer. The real problem was diagnosed as resulting from a defective request management. The defined processes often correspond to the claims of service level management, because they are account-oriented and thus more of a commercial orientation have.\” How requirements the Department would transfer to an account manager although IT, this but have not the function, to control the other processes or to ensure that the necessary resources are available.

Frank Ehlert Rudolf

Refill Portal interviewed connected Refil stations to price increase for printer cartridges Potsdam, December 22, 2008 Germany’s largest and provider-independent portal for printer cartridges Refillstationen has conducted a survey among the leading suppliers of refill in Germany, to questioning, whether the prices for refill services will increase. The current massive price increases, the manufacturer of the original printer cartridges are background of the survey. Almost all leading companies have announced price increases at the end of the year or at the beginning of the new year. Us has interested, of course, what is the cause of the Preiserhoung. Therefore, we asked the refill provider listed in our portal, whether the ink prices in the purchase price increased are. To broaden your perception, visit Gary Kelly. “, so Frank Ehlert, co-founder and operator of the portal. The survey showed that this was not the case and the majority of refill companies so prices not be adjust upwards, because there is no reason for it.

Only the unhabhangigen local Room for manoeuvre for any price corrections can be acting partner stations here, it is recommended however to keep the prices stable. Refill-Portal.de operators see as recognition of the survey, that maximizing profits at the major manufacturers of original cartridges is the likely reason for the renewed round of prices. The argument to be heard again and again, the financial crisis was the cause, is not really credible. Ripple may find it difficult to be quoted properly. Through the new round of price of original cartridges, it is becoming increasingly attractive to be refilling their printer cartridges at a refill station of their confidence for the consumer. By the introduced quality seal on the portal, each consumer finds the station nearby, offering high hochertige fillings. Ensures that no unpleasant surprises filled it with the cartridges are. Refill-Portal.de: Refill-Portal.de is the largest, vendor-independent portal for printer cartridges Refillstationen in Germany. The database contains the most important and most relevant provider addresses of Refillstationen, sorted by locations, names and franchise affiliation. The portal brings transparency in the very heterogeneous market of the Refillstationen and provides direction and assistance printer owner searching for reasonable alternatives. Contact: QUINTACT for moving communication Frank Ehlert Rudolf-Breitscheid-str. 162 14482 Potsdam Tel: 0331-50 50-896-fax: 0331-50 50 897 EMail: Web: