The two most important principles here: The truth sells best. Only the really good ones come through. The winners and losers of tomorrow within the next five years would have to reinvent all sectors and industries in a social way, Facebook founder Mark Zuckerberg has said already in October 2010. So there will be losers and winners in one type by social’ and mobile’ driven economy. According to Erik Qualman (Socialnomics) these can be listed as follows: the losers: companies, they are mediocre and interchangeable that badly corporations treat their employees and the environment, which act like lumbering tanker companies that fatten traditional advertising and offline media to the detriment of the community intermediary brokers, paid middlemen market participants without talent deals that get no intercession by third parties. The winner: Companies that provide commercial-quality products and excellent service – and Live those moral values, the SMEs maintain those that have numerous fans and dedicated multipliers openness, dialogue, loyalty and trust (as long as he gets to grips with the generation change) humanity the environment the company democracy the customers and consumers networks, alliances, partnerships women, Word of mouth and referral marketing. In this scenario the winner becoming? First of all, our new business world must be understood at all only once fully.
Then there’s the correct strategies based on and finally the appropriate management tools. The touch point management has interested the way. And the touch point manager will accompany this process in the future. More info: the book on the subject of Anne M. Schuller: touchpoints rubbing shoulders with the customer of today management strategies for our new business world with a foreword by Prof. Dr. Gunter Dabang Gabal, 3rd Edition updated 2013, 350 pp., 29,90 euros, 47.90 CHF ISBN: 978-3-86936-330-1 award as a medium-sized book of the year and the German coach Book Prize in 2012 the audiobook titled Anne M. Schuller: touchpoints audiobook version of rubbing shoulders with the customer of today management strategies for our new business world unabridged, 8 CDs ISBN 978-3-86936-501-5, 49,90 / CHF 62.50