Recent Posts
Archives
- December 2024
- November 2024
- October 2024
- September 2024
- July 2024
- June 2024
- May 2024
- January 2024
- November 2023
- September 2023
- August 2021
- July 2021
- June 2021
- May 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- July 2020
- June 2020
- May 2020
- April 2020
- February 2020
- January 2020
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- July 2019
- June 2019
- May 2019
- April 2019
- March 2019
- February 2019
- January 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- October 2011
- September 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
Tags
advertising & pr
art
auto
auto and moto
beauty
business
business & economy
career
climate & environment
culture
economy
education
education & career
energy
fashion & jewellery
finance
finances
financial
garden & home factory
hardware & software
health
home page
insurance & pension
internet
internet & multimedia
it
lifestyle
literature
marketing
medicine & surgery
money
motor & transport
news
news & press lyrics
politics
services & consulting
sports
stock exchange & stock markets
the news
The work of
today
trade
Travel
vacation & tourism
vocational
ASSMobile Service
May 29, 2020
News
Comments Off on ASSMobile Service
Evelyn Vaughan
Transparent, flexible, eco-friendly Villingen-Schwenningen, one and a half years, the HSM GmbH sets October 26, 2010 – + co. KG, in the industry known for large paper presses and shredder, for planning and managing their technical customer service on the mobile service solution ASS_Mobile of the Black Forest software specialist ACE.TEC GmbH. Since then, the paper and postage costs, as well as the processing times for the customer service operations are significantly decreased and customer satisfaction has increased. Total worldwide are many thousand machines and equipment by HSM in the usage, requiring regular service. 22 technicians in Germany and five other countries with the sales bases are on the way. “So far all bets and tours from four to five were manually planned technicians and boldly displayed on notice boards. Also was a lot of paper and the transparency was not present,”Herbert Ackermann, head explained customer service at the HSM GmbH + Co. KG.
Resource-saving operational planning and control the effort for Planning to minimize paper and travel costs are also HSM wanted to replace the manual processing by an electronically-based mobile service solution. The most important requirement was compatibility with the leading SAP system in addition to the professional and transparent usage processing. ASS_Mobile service provides optimal SAP integration “within the framework of a call for tenders we opted for ASS_Mobile service of the SAP and software specialist ACE.TEC GmbH, because it operates even in SAP consulting and the mobile service software has adapted very well to the requirements of SAP. In addition, it offers a very good card solution that interacts directly with the planning tool”, so Ackermann. Goal achieved: high transparency and faster service after one and a half years of practicing HSM draws a positive balance: “Overall we have gained capacity through the rational planning, as well as feedback by the technician, which we can invest in the quality of customer care”, Ackermann is looking forward.
Because due to the high degree of automation, maintenance contracts are automatically created, retrieve routine orders monthly and transferred in ASS_Mobile service. Depending on the customer’s situation are orders treated also prioritizes and spare parts sent immediately, which will increase customer satisfaction. The just-in-time recording and forwarding of service calls and work equipment can work times faster recorded and billed orders faster. Also the paper and postage savings was quite clear. Finally, the error could be minimized because the data directly from SAP on ASS_Mobile passed – and vice versa. It also finished stored error codes, with which the technicians about automated can create 70 percent of the reports for a variety of repairs. Company description the ACE.TEC Beratungsgesellschaft mbH was founded in 1993 for applications, systems, strategies and technologies with a focus on complete solutions for SAP users. ACE.TEC is also since 1993 a German only three ARIS value added resellers, and in addition to the ARIS manufacturer IDS of only the individual report scripts, can develop and create. Another focus is the mobile customer service software ASS_Mobile service, for which there is also a service reference model for best-practice business processes.
hardware & softwareit