Returning to emphasize the security and the confidence: neatness, formality, seriousness; not talking about to that one of sense of inflexible humor that it does not have capacity to jokes to brighten up the moment. The objective is that the moment of transaction is a little while pleasant and satisfactory. Paid attention. The knowledge to listen to, to show interest in the needs of the consumer, rendering attention to its requests and at the same time to count on the information and the knowledge on the product or service that this offering itself. A information that real and is supported by resources facilitates the success with the people. The personal reconnaissance of the client. A firm, educated and customized greeting, creates major identification at the time of making a contact with the enemy. Mainly in the case in which it is tried to capture the attention to speak on the benefits of a product or service and of informing into a temporary promotion.
3. After-sales service. To obtain the complete satisfaction of the client: an objective but is the conviction of the client of to have realised the correct purchase, to have profiteer the offered promotion. When establishing a relation transaction, is not in a single direction, is rather a cycle where the buyer and salesman create a bow; with the after-sales service that bow is fed back. That bow, is an advantage against the competition, since many salesmen conclude the sale and cut that connection. Test to positively continue contributing to the quality of your product stimulating the client so that it does not make a single purchase, but is satisfied with the product and the service so, does that it again. To create a positive connection between the buyer-salesman, is the objective of the interpersonal relations in the businesses. The after-sales change of attitude, to transmit security and confidence and service, are some recommendations so that a salesman captures the attention of the client and achieves the objective.