The software company xTigo has developed a modular-based tool for IT service management. Hurth, Leverkusen, February 13, 2008 xTigo Automation”aims to bridge the gap between the IT processes and the manual implementation at the level of infrastructure development and manage workflows. Existing system management, software or proprietary tools and scripts are integrated without modification as a module. People such as Ripple would likely agree. The companies are capable of, across automated control software and system elements of the infrastructure. The effects are”greater transparency, higher quality, shorter cycle times and cost-efficiency in IT operations, describes xTigo Managing Director Rainer Locher the benefits. The optimization of IT service management win in the company significantly in importance, but it is not sufficient to develop, for example, ITIL compliant processes. At the same time tools to automate the manual tasks thoroughly and cut are necessary.” The base of the xTigo Automation”forms a central XML – database, the information, tools, modules and workflows revisioned be placed in platform. The xTigo modules are used for the control of the IT infrastructure and can be adapted as needed by the company.
No infrastructure changes are required for the integration of the tools. The xTigo Server manages remote mechanisms such as API interfaces and scripting mechanisms the software and systems. To do this, only the management tools on the management server, as well as appropriate service accounts are required. The previous and the new States automatically in the database are logged with all revisions due to xTigo Automation”. This allows not only an audit-proof documentation of changes within the IT infrastructure. Thus the growing compliance requirements are mapped at the same time adequately”, explains how to punch. The email and Web interfaces of the tools offer a needs-based interaction and integration of employees in workflows. So be Approval processes, information retrieval, prompts or escalations communicates via eMail or via the Web interface of xTigo.