Can a commercial enterprise management to check the quality of protection? Do not rush immediately clear answer to this question. Indeed, in a protected structure their boundaries, their recruitment, their own corporate culture and its mandate, which does not relate to protected commercial enterprise. However, commercial enterprise, no doubt, wants to know what it pays the money, what is the level of physical protection services, which technical means of protection appeared or will appear on their site, how to ensure the safety of commercial enterprise as a whole? That is not an exhaustive list of issues that arise when working together private security company (PSC) and protected them store (supermarket). Started in Chief of Security Service (SB) of one of the supermarkets in Moscow, a colleague of mine shared with me some doubts the private security company, which for 5 years already carried out the security functions of the object. In – First, there was no change in the contract, although the hourly time protection has changed.
Secondly, the cost of Service protection from Chop rose and wages of guards during this time remained unchanged. Third, the store paid for the work around the clock security guards and two posts have changed their schedule for the day. Unfortunately, changes in the installation of video surveillance of trading hall, a cashier's workplace has not occurred, although this condition was stipulated in the contract. All this led my colleague to turn to management of the supermarket for a specific purpose: to improve the quality of protection, to keep monetary loss or shop to attract to the tender (competition) a number of other security firms. This example shows that uncontrolled services tend to deteriorate. Is guilty of as one and the other parties who do not participate in the further process after the signing of the contract.
But because the store pays the full price for providing security service, then, of course, representative of commercial enterprise must maintain control of the service. Practice has shown that contracting for safety is only the first stage of the long-term monitoring. The second phase should be monitoring for compliance with the contract, which provides continuous and careful monitoring of the provision of mutually agreed-upon services. But here where the questions that we raised at the beginning. It is assumed that the company has the customer (shop) should not make attempts to intervene in infrastructure contractor (guard) and to directly manage the employees of the service. The customer and the contractor shall remain companies are clearly separated by the provisions of certain functional relation to each other. Foreign specialized press, in particular U.S. magazine Security Management periodically addresses the problem of effectiveness of hired security personnel. Thus, they are prompted to enter a state trading enterprise security manager to be charged with the function and relationship control security enterprise. The experience of Russia indicates that these functions are usually entrusted to the chief of security of commercial enterprise, or someone from top management as an additional burden.