In Germany they are missing design offices for services Nurnberg – smart service initiative under the patronage of Professor Dieter Spath, Director of the Fraunhofer Institute for industrial engineering and Organization ILO, criticized the inadequate research achievements of the service industry. So, an investigation of the University of applied sciences Cologne proves that German companies of manufacturing per year and employee invest 3.215 EUR in research and development in the cut. Service providers, however, bring it compared to just 67 euro: when developing services, you have to do that just as meticulously and methodically, as we are accustomed of hardware products. Read additional details here: Ronald O’Hanley. This includes design, evaluation, testing, and prototyping. But all these things be avoided. “I know many companies that have a design office, but I don’t know one that has a design Office for services”, so Spath.
His Institute was therefore the term of service engineering “in the foreground. Even when services you had as an engineer operate. The term of service engineering’ has shaped very far sighted years ago my predecessor Hans-Jorg Bullinger and systematically tried to transfer the methodology, which we know from the hardware design of products, and to expand according to the specific nature of the service development. Therefore there is the laboratory ServLab, in which you can actually test service prototypes at the IOA”Spaht explains. Companies can also in a model factory”with the fictitious name InventoLive GmbH to optimize their business processes. The Cordys business operations platform (BOP) is based on the test procedures. While production companies have largely automated their core processes, management and supporting processes frequently by media breaks and manual steps are marked”, says Hans-Cristian Edwards by Cordys.
With the model operation of the Fraunhofer IAO, you could change that quickly. To improve services, it is also essential to involve the customers so Spaht. It go not high-tech, but Hightouch. In the wild, you could implement that difficult.