A good manager – emotionally stable manager. And if emotions run man, he can be an effective manager (manager)? Here are all familiar situations. Morning meeting. The chief yells, his face red, distorted by righteous anger, he could hardly find words to substitute all understandable Russian Math. The staff listened to, not because they like it, but because of the head depends on their salary. But in response born emotions are words that inner voice pronounces without any censorship, because they are said out loud will not. As a result, negatively emotionally charged employees go to clients and splashes of emotion as they are content of their mental basement.
Customers are dissatisfied, they are outraged, so emotionally convey their anger to the very poor maintenance supervisor. Morning meeting. Chief cries … And so every day. Business collapsing health goes. But nothing can be done – emotion! Or something can be done? At least think about it.
Chief cries because he is bitter to see how customers have money in another place. According to the theory of psychologists James B. and K. Langer, Chief of the bitter because he cries. Another understanding of the situation: The chief shouts to affect employees, and he was bitter and bad for this to work. Oddly enough – works every time successfully acquired a negative experience, leading to the collapse of business and loss of the last vestiges of health. So, thought, is it true that nothing can be changed? After presenting these ideas a sweet girl, the boss of Sales a large network shop, she uttered: “I thought after that question hung in the air!