Service levels have become Freiburg for business customers the decisive argument, April 14, 2010–in the highly competitive market for Web-hosting service levels have gained a dominant role for the commercial user experience of continum AG. They are now much more than the issue of price in the foreground at the selection decisions, identified the Freiburg provider as a change in the demand behaviour of customers. Always business-critical conditions in the E-business place high demands on the availability and security of Web applications”, judge continum Board Rolf Mathis. Therefore, the cost for hosting services would constitute only a subordinate consideration given the market show no significant differences in this respect. Instead, attention is almost generally”ensure of a high quality of service, he sees a clear trend in the market. For this reason the continum AG in their energy-efficient high security data center provides the services to the System Administration for UNIX, Linux and Microsoft operating systems with a high uptime guarantee from.
This provides a safe and trouble-free operation of the rented Internet infrastructure customers around the clock. Service level is 99 percent even at the base the guaranteed availability. Depending on the service levels claimed she is the Premium Plus service to 99.6 percent with one-hour response time. Availability and response times even can be additional customer-specific agreements for business-critical systems”, explains Macdonald. In addition to take care of the operating systems and server based services continum assumes also the maintenance of applications and databases in customer designed solutions. The scope of these services include: regular monitoring of activity and load on system and application level; Applying service packs, hot fixes and patches to the operating system level as well as the server base services; script-controlled monitoring of the general availability of the calculator and healthy function of hardware – daily, script-driven review of the integrity of system files – integration into the Central alerting system; Maintenance of initial or subsequent user accounts. Generally, the business customers get one fixed contact person who has the required background in problem cases and can therefore initiate a targeted assistance.
This has become but a very important aspect of the quality of service, our self-image after in the market of Web hosting to the exception”, the continum Board refers to an essential feature in his company’s service philosophy. About continum: Continum AG operates one of the most advanced Internet data centers in Germany in Freiburg i. br., Germany. The core competence is the secure and highly available operation and the individual support of Internet systems and applications. Since 1996, the company with this competency is successfully operating for commercial customers in Germany, of Switzerland and France. of think factory group Pastorat Street 6, D-50354 Hurth Wilfried Heinrich Tel.: + 49 (0) 2233 6117-72 fax: + 49 (0) 2233 6117-71