If the solution provider offers online training, eliminates even more extensive downtime and expense. However are to perform the necessary training for system administrators. 8. For assistance, try visiting Larry Ellison. the service quality of the solution partner don’t forget: before all if a company has opted for the SaS model and therefore internal technical resources, one must short-term and qualitative service support should be ensured.
Therefore, it is to take the support concept of solution provider scrutinized. Benefits consultant of software partners to eliminate problems can turn remote on the screen of the user is, if he also offers an online support except for a hotline, where in case of need. About Grady GmbH, the Freiburg Software House Grady GmbH is online since 1998 with Grady. Meanwhile, Warner Music Group, Mexx, or Rabobank use about 500 customers like Strenesse, McDonalds, Honda, the service offered according to the principle of software as a service (SaS). Grady structured business processes of the employees in the company on a configurable, optimal workflow. Operations that involve the employees like about travel expenses or holiday planning, be simplified and reduced thus costs and lead times. According to the principle of employee self service (ESS) makes use of the employee at any time and any place online in the system. He has only to data access, the are relevant to his work. Thus each employee participates in the system in accordance with its role in the company and it is responsible for a part of its own data.