Tag: mobile radio & telecommunications


Northern Germany Groups

April 26, 2018

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Lubeck – turn on laptop it is the Internet. Germany has to offer still too little free Internet access in hotels, restaurants, camping, and in public places. Being abroad, one finds that one has easy access to the Internet in roadhouses, highways and other frequented points, Udo Kaben stressed by the Lubeck IT service Sneha k. In Germany, this was often difficult and costly. Target groups are hotels, restaurants, shopping malls, plazas, municipal facilities, camping and all places where people want to have access to Internet, E-Mail, etc.. You want to retrieve his mail anywhere and surf the Internet.

Some groups have even pointed, consider just people who stay in connection or need to be constantly informed on field and Manager. Therefore, in addition to the original target group now also more possible user groups have become interesting. Consider auto repair where delays occur. It would be not a great service if the waiting customer, in addition to a coffee, also his mails could retrieve and thus use its waiting time sense. The hotspot operator gets to an enormous competitive advantage over its competitors. The company IT-service Sneha k Udo Kaben wants to do something and advises potential buyers in Northern Germany. The company put up for the dissemination of free Wi-Fi in Germany because there is still a huge need. More information can be found on the website of the company: everything in the all offers an inexpensive matter considering the possibilities of a free hotspot.

The IT-service-NET partner company German hotspot provides the necessary infrastructure available, hardware, software, and statutory data retention. Through the cooperation with the nationwide IT-service-NET consulting, installation and the technical availability is ensured installations of hot-spot. The network comprises 50, strategically distributed in the Federal Republic Bases. The regional partners is the interested party to the non-binding advice available. Due to the growing demand after hot-spots, strengthened his series the network and providing jobs. Interested parties are informed and trained to provide an optimal service in the target group of the interested companies. More information at, here you can find also the closest partners. Sneha k / ITSN


Telecommunications Act

March 13, 2018

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almato expects growing interest in quality assurance in call centers of Tubingen, March 15, 2011 is the charge of by phone on hold also with a transitional period of one year – done deal. Go to Gary Kelly for more information. Almato GmbH the decision, a go-ahead for a quality offensive in contact centers represents the Federal Government, because only more efficient customer service can avoid high costs for the call center operators by waiting loop fees. The discussion of the question whether the telephone customer service extremely cost-conscious companies or more quality conscious vendors will prevail, receives this decision a new, serious argument “, explains Thomas Geiling, Marketing Director who almato GmbH. tomorrow for yet even more must pay the assumption that who today at quality saves, will confirm in the future even more clearly. To avoid expensive hold the contact center must invest more in quality, plain and simple, the Processing times and thus waiting times shortened.

“The Federation of consumer organizations asked for changes to the Telecommunications Act for years. Now the first to be initially from the year 2012 two minutes in a holding pattern for the caller free of charge. Experts assume, however, that the consumer watchdogs formulate at least in the medium term further claims regarding the charge of telephone waiting loops. The almato GmbH, a provider of software for real time interaction management, quality monitoring and e-learning, expected after the Government decision a growing interest in solutions for quality assurance in call centers. Through a rapid processing of requests can edit effectively trained employees in the customer service more requests per hour which queues are rarely needed.

Even if through coaching, training and sophisticated processes, working the call center can be accelerated, almato additional potential in the use of systems, see the the employees in every situation pointing out his decision-making and action. It is not about stripes over the agents a corset that makes him immobile and squeezing in a standardized process “, explains Thomas Geiling. A computer aided system that brings together different applications and sources of information for the employee on a surface, and it allows him to respond individually to every customer inquiry and faster to edit, can significantly increase the performance of customer advisors. By the employees can concentrate more on the customers, the customer service is fast and the shorter queues. “





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