Ultimate six rules of thumb for success so that service level Manager are more can standardize their work with service-level agreements established rules of thumb to service level agreement. These are designed for service level managers so that they can oversee service level agreements quickly. 1 rule of thumb: Any service level agreements a service fact sheet has the service levels should be summarized in a table. A scattered about the service-level agreement document if necessary even in texts is integrated hard manageable and also seriously maintainable. 2 rule of thumb: Every service level agreement includes the relevant activities RACI matrices and whose powers are regulated by means of RACI matrices. Formula 3: Availability penalty = the definition of availability should be clear to understand and be linked to the penalty. Rule of thumb 4: Below it must be better than top down means suppliers demanded higher availability than passed on to the customer.
This also applies for Service level agreement reports, this should be forwarded on the 6th day of work from below and after checking and editorial revision or addition to the 12th working day to the relevant end customers. Formula 5: Separate prose, and facts in the service-level agreements should be separated the service description, service levels and responsibilities. Formula 6: customer perspective of service-level-agreement approach should maintain matched the operating standards and additional opportunities the customer wishes to integrate flexibly. In the nature of things is that the service level manager in a complex and rapidly changing service-level-agreement negotiation may not on all aspects can make. If the service-level agreement content comply with certain standards, he can efficiently handle a wide range of service-level agreements. For this the rules of thumb are used to service-level agreements, which already a very solid service level agreement to emerge with respect.