December 27, 2019


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Coach: And when the term of the project puts pressure on you, what do you want to have happen? How to respond to situation the solution? When a customer offers a solution to your problem, the coach confirmed this decision the client, and then drew attention to the effects, the consequences of this decision. This will encourage client to the study of what he wants after the problem is resolved. Model question Coach: And when (… the words client about the decision, for example: “…. Are you making out with the priorities of cases and tasks in a project”), what would happen? Note. Coach uses to confirm only part of the client’s words about the decision, without a word of desire: I want to, I would like, etc.

Example: Customer: I want to stop strain (worry) so much. Coach: And when you stop to tighten (Worry) so much, what would happen? How to respond to the situation the desired result? When a customer talks about his desired outcome, the coach confirms the client’s words and asking questions, inviting him over detail, carefully and dig deeper into some aspect of the results and get more about this part of the information. In this case, the coach sends the customer’s attention on the part of the result, which he (the coach), the hypothesis most important for good results of the session. Model question Coach: And when (… the words client’s desired outcome, without a word of desire) … what is this (highlighted aspect of the desired result)? Or, the second version of the model questions a coach: When (… (A valuable related resource: Rory Sutherland). The words client’s desired outcome, without a word of desire) …

… is there anything else about it (the selected dimension of the desired result)? Note. Here also, the coach uses to validate only a portion of the client’s words result, without a word of desire: I want to, I would like, etc. Example. Customer: I want to achieve your goal safely and harmoniously. Coach: And when you reach your goal safely and harmoniously, that this “harmony”? Or: And when you reach your goal peace and harmony, there is something else about this “harmonious”? Scope Model PRO My experience tells me that for best use the principles and issues of this model under the contract: Under identifying and clarifying the objectives of the session of coaching (Goals package of sessions). Questions excellent model to help “otshelushivshihsya” too much, get a clear picture of where the client wants to come, what result he wants. And that important, the focus in this picture our joint account: the client and mine. Again drawing on my experience, I can say that from time to time during the session, the client is a return to the problem, especially when She initially strongly emotionally charged. It also happens that during the session, a new problem emerges. In these cases, questions are also effective model PRO. And of course, any reflection samokouching and this is the place where you can and should be apply the model PRO. I propose to try. Literature: James Lawley and Penny Tompkins Metaphors in Mind: Transformation through Symbolic Modelling.